Support

1. Contact support

Email support@akarat.app, preferably from the address linked to your account. Support is provided by email during the testing stage.

Include your preferred reply language, device type, app version, and the steps immediately before the issue. Add a screenshot if useful, after hiding sensitive information.

Akarat support will not ask for a password or a complete verification code. Never send sign-in codes or payment details by email.

2. Sign-in help

• Confirm that you entered the correct email address and wait for the verification email.
• Check your spam folder, then use resend after the waiting period ends.
• If the problem continues, tell us the time of the attempt and the email used, but never send the code itself.

3. Listings and media

• Include the listing link or identifier and describe the change or failure.
• To report a misleading or illegal listing, explain why and attach only material that is safe to share.
• Do not email title deeds or identity documents unless a trusted, dedicated support process specifically asks for them.

4. Privacy and accounts

You can edit profile data, sign out, and delete your account in app settings. If you no longer have the app, use the Delete Account page and request deletion from your registered email.

For an access, correction, or privacy request, state that clearly in the subject line.

5. Safety tips

• Inspect the property yourself and verify the identity and authority of the other party.
• Do not transfer a deposit or payment before independently checking the property and documents.
• Stop contact and report it if someone asks for a verification code or financial details, or applies unusual pressure.